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Duty Manager

Stonehouse Court Hotel

Job description

We currently have an amazing opportunity to join the Stonehouse Court team as Duty Manager.

Position Overview:

As a Food & Beverage Duty Manager, you will oversee the daily operations of the food and beverage department, ensuring seamless service and high standards are maintained throughout all areas, including dining rooms, bars, and event spaces. You will be responsible for managing a team, delivering excellent customer service, and ensuring smooth operational flow during your shift.

Key Responsibilities:

Operational Management:

• Oversee day-to-day operations of food and beverage services, ensuring exceptional guest service at all times.
• Manage service standards in all areas, including the restaurant, bar, and event spaces, while ensuring quality and consistency.
• Supervise food and beverage staff, including training, scheduling, and performance management.
• Assist with the coordinatio, and execution of special events such as Weddings, functions, and banquets.
• Monitor inventory levels and ensure stock is managed and replenished accordingly, reporting any discrepancies or issues.
• Ensure all health and safety regulations are adhered to and maintain cleanliness and hygiene standards across all food and beverage areas.

Guest Relations:

• Provide a personalized and exceptional experience to all guests, responding promptly to any queries or concerns.
• Anticipate guest needs and ensure a high level of guest satisfaction.
• Handle guest complaints or concerns effectively and professionally, ensuring resolutions that enhance the guest experience.

Team Leadership:

• Lead, motivate, and develop a team of food and beverage staff, ensuring they provide excellent service and work efficiently.
• Train and mentor new staff, providing guidance and support in line with company procedures and standards.
• Conduct performance reviews, provide feedback, and assist in career development within the department
• Proven experience in food and beverage management or a supervisory role in a hotel or restaurant, ideally in a similar high-end or luxury setting.
• Excellent leadership, communication, and organizational skills.
• Strong understanding of food and beverage operations, including bar management and fine dining service.
• Knowledge of health and safety regulations and food safety standards.
• Ability to remain calm and composed under pressure, especially during busy periods.
• Strong customer service skills and a passion for hospitality.
• Flexibility to work evenings, weekends, and holidays as required.
• A positive, proactive, and hands-on approach to management.

Bespoke Hotels:

• At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
• We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
• We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
• At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
• We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
• The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.
• We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
• To ensure the smooth running of the hotel and ensure that the set standards are met and maintained at all times.
• To create an environment which promotes employee motivation and encourages the team to take pride in their work are, the hotel and themselves.
• To seek every opportunity to maximise sales by positively promoting the hotel and by encouraging all staff to up sell.
• To work within departmental budgetary frame work and ensure control over stocks, operational costs and expenditure are maximised.
• Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
• We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
• We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Job Type: Full-time

Pay: £27,000.00-£28,000.00 per year

Additional pay:

• Tips
• Benefits:
• Company pension
• Discounted or free food
• Employee discount
• Free parking

Schedule:

Weekend availability
Work Location: In person

Job Types: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Salary: 27,000 - 28,000

Hours Per Week: 40

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