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Meeting & Events Executive

Cheltenham

Job Summary
Between the Cotswold’s highest point and the stunning green gallops of Cheltenham’s world-famous racecourse, the quintessentially English and privately owned luxury 5* Ellenborough Park Hotel & Spa is steeped in history and offers 90 acres of rustic countryside. It comprises 62 rooms and suites, a destination restaurant and bar, a Spa and excellent Meeting, Conference and Wedding facilities.
We are currently looking for a Conference & Events Executive to join our team.

General Scope:
As part of the Events team you will ensure the smooth running of Meeting and Events bookings, from initial enquiry through to final accounting. You will maximise revenue whilst providing a consistent first class standard of service to all customers needs and requirements.

Your responsibilities:

• Assisting with maximising revenue through effective sales techniques and conversion of enquiries.
• Be responsible for communicating all clients' needs throughout the hotel through the publishing of weekly function sheets and amendments as appropriate.
• Ensuring the highest quality and standards are maintained in all of the information and printed material issued.
• Conduct show-rounds to all potential clients in a friendly and welcoming yet professional manner.

To ensure that the reservations for conference & events are solid and accurate through:

• Sending out contracts for all bookings (and ensuring that an activity or reminder is created & completed when the contract is sent out).
• Confirm that the bedrooms are booked for the conference by using the procedure laid down for block/group bookings in the PMS.
• When the contract is returned changing the status to definite in the PMS and filing the paperwork in the correct file.
• Ensuring effective chase systems are in place using the relevant function in the PMS.

Maximising conversion of enquiries through:

• The correct telephone techniques being used.
• Professional handling of an initial conference & events enquiry.
• Reviewing the enquiries and tentative bookings each week to ensure that the appropriate next action is in place to convert the enquiries the hotel wants.

Ensuring:

• Conference and Events enquiries are handled according to the standards laid down.
• Work with the C&E Sales Manager to review incoming enquiries to identify the business that is most suitable for the hotel.

Candidate Requirements:

• Previous experience in a Weddings or Events sales role within a hotel desired.
• A team player with excellent organisational and time management skills.
• Impeccable attention to detail.
• Ability to work under pressure, whilst maintaining a positive and can-do attitude.
• Guest focused with a genuine passion for delivering sensational service.
• Excellent spoken English and have immaculate presentation skills.

What we offer you:

• Generous commission scheme and regular achievable incentives
• Paid Breaks
• Service Charge (paid monthly and non-contractual)
• Staff Rates at 50 prestigious properties within the Pride Of Britain Hotels group
• Amazing discounts on food, drink and accommodation throughout the Michels & Taylor group
• Excellent rates for friends and family at Ellenborough Park and hotels within the Michels & Taylor group
• Discounts on Spa Treatments and Spa Products
• Long Service Awards
• Regular Social Events
• Refer a Friend Incentive Scheme
• Investment in Training and ongoing Professional Development
• Meals on Duty
• Free on site Parking

For the opportunity to be part of an outstanding team, passionate about guest experience please apply attaching a copy of your CV.
Ellenborough Park cannot offer any Live-In accommodation and In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

No Agencies Please

Salary: £24,232.00

Hours Per Week: 40

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