Job Details

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Adviser Support Officer

South West, Gloucestershire, Rosehill - Hybrid

The Adviser Support Officer will be responsible for providing high-quality support including the administration and
co-ordinations of activities and schedules for external engagement with schools, colleges and UCAS Registered
Centres; to include managing internal booking systems, customer communication, and supporting the maintenance
of accurate and up-to-date contact records.

The role requires strong organisational skills, attention to detail, and effective communication abilities. Ideally with Microsoft office suite and CRM.

Ky Accountabilities

• Contact and CRM Management - Support in maintaining up to date and accurate contact details for schools, colleges, and other UCAS
  registered centres.

• External Engagement Coordination support - Assist in the coordination and scheduling of external engagements with schools, colleges, and registered
  centres, including meetings, training sessions, presentations, and events
  
  

• Communication and Customer Interaction - Respond promptly and professionally to customer queries across various channels, including email, phone,
  and online platforms

• Cross-Functional Support - Provide occasional support to other teams across the organisation, including help with events, conferences,
  forums, and special projects

You can find the full job description in the attached role profile below.

*Interviews will be held on the 28th and 29th July onsite*

Skills, qualifications, and experience

Essential:

• Proven administrative experience

• Excellent organisational and multitasking abilities with a high attention to detail.

•  Strong written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

•  Experience in customer onboarding or customer success support

• Knowledge or experience of CRM platforms such as Salesforce                                               

Desirable 

• Experience in customer onboarding or customer success support.
   Knowledge or experience of CRM platforms such as Salesforce.

• Customer service experience, particularly in managing bookings or service delivery.

• Experience supporting outreach activities, events, or external engagement programmes.

• Familiarity with reporting and analytics tools or dashboards

Pacakge

Salary £23,500 to £25,000

• 
  30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays

• 
  Flexibility – UCAS positively support Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A 
  generous pension scheme Hundreds of high street discounts and offers with Perkbox

• Internal 
  training and development

• 
  Subsidised gym and cafe

• Be
   rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

• Dedicated volunteer employee 
  networks promoting 
  wellbeing, awareness and inclusion

If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.

How to apply

Please visit our website by clicking on the Apply Now button to see vacancies and to download and complete our application form.

Hours Per Week: 35.00

Apply Now

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