Sports Centre Receptionist

Start date: As soon as possible
Grade/pay scale: £13.00 per hour
Contract: All year round, 11 or 18.5 hours per week contract
Working Pattern:
Multiple positions available
Tuesday 4.30pm - 10.30pm (30mins unpaid break)
Friday 4.15pm - 10.00pm (30mins unpaid break)
Sunday 8.15 - 4.15pm (30mins unpaid break)
Potential to pick up extra hours on other shifts during the week when cover is
required
Responsible to: Sports Centre Manager

An exciting opportunity has arisen to join Cheltenham Bournside School as a Sports
Centre Receptionist. We are looking to appoint a Receptionist to join our Site and
Lettings Team. As a receptionist, you will provide a quality customer service to
visitors of the Sports Centre.

You will usually work two shifts a week. There is a possibility we can offer some
flexibility in hours worked therefore if you are looking for different hours or work on
specific days, please state this in your application. This is an all year-round role.
 

Job Description
Purpose

• To support the Sports Centre Manager in leading all associated activities in order to best support the school in achieving its strategic objectives.
• To promote the school’s aims and priorities, and to achieve targets in line with the school’s strategic framework and short-term priorities.
• To independently carry out assigned works involving all aspects of electrical building services, systems and installations, planning and selecting appropriate materials to comply with current British standards and Health and Safety legislation, completing relevant documentation on electronic and paper systems as required.

Specific Responsibilities

• Welcome our visitors to the Sports Centre and covering the Sports Centre reception during opening hours.
• Answering enquiries (phone, email and face-to-face), dealing with enquiries and bookings and collecting customer feedback.
• This is a key holder position responsible for the opening and closing of the facilities, ensuring security by activation of the intruder alarm and ensuring building/equipment checks are carried out as stipulated in the daily log.
• Support the Sports Centre Manager in ensuring the health and safety of the school facilities, ensuring safe working best practices and compliance with legislation, including The Health & Safety at Work Act and COSHH Regulations.
• Oversee the running of let facilities, with responsibility for the daily lettings set up, plus set up for internal and external events within school buildings.
• Liaise with school staff regarding the use of facilities providing assistance with the execution of events when needed.
• Act as a point of contact for all stakeholders including facility users and outside contractors when necessary and to liaise with contractors on site when needed.
• Undertake safety audits of the premises including risk assessments and carry out regular checks of the facilities, logging any faults or maintenance issues via the schools H&S System.
• Maintain cleanliness of the site and fitness suite, including litter picking.
• Manage stocks of supplies and consumables.
• Assist the Sports Centre Manager with administration as required.
• Be responsible for and coordinate the activity of junior members of staff.
• Promote and ensure the health and safety of students, staff, and visitors.
• Provide emergency response when required.
• Contribute to marketing and promotion of the school facilities, taking an active approach in gaining additional bookings and lettings for the school.
• Responsible for the sixth form student who will be working alongside you.
• Oversee the coffee shop running and step in when required. 

Other

• To work within school policies and procedure
• To participate in an annual Performance Development Review as required

Person Specification
Qualification

Essential:

• First Aid at Work (or willingness to complete)

Desirable:

• Sport & Leisure Management qualification
• First Aid at Work

Experience, understanding and knowledge
Essential:

• Experience of developing and maintaining contacts with outside agencies as appropriate
• Computer literate and comfortable using Microsoft Office365 applications

Desirable:

• Experience in a previous management/team leader position
• Facility management experience
• Leisure industry experience
• Understanding of Legend Leisure Management system
• Understanding of NOPs & EAPs, along with Health & Safety in the Leisure industry
   

Please click on Apply Now to view the full Job Description and Person Specification and download an applications pack, or request one via the email address to the right of this advert.

If you would like to apply, please complete the online forms and email them via the email address to the right of this advert by the application deadline.