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Administrator - 103953

Solihull

Administrator

Solihull

£26K

Permanent

Our client is one of the largest Fleet Services companies in the world. As a global business, they offer a fully outsourced, end-to-end finance lease, vehicle management and electric vehicle solution. Due to the continues growth within the company, they are looking for an Administrator to join the team in Birmingham.

-Responsibility for 'Vehicles off Road (VOR)' progression and updates.

-Progress chases effectively to make sure the status of vehicles and assets is clear, escalating concerns to Team Leader and / or technical colleagues as appropriate.

-Take opportunities to reduce the time a vehicle or asset is 'off road' through appropriate challenge to vendor and considering options.

-Identify trends and escalate network performance concerns to Vendor Management.

-Enter clear, concise (or detailed when required) notes are entered whenever necessary to avoid any ambiguity around authorisation, work progress, and instructions given.

-Communicate to vehicle and commercial manufacturers regarding parts availability.

-Communicate VOR updates to stakeholders and the business.

-Chase customer authorisations when needed.

-Requesting and organising roadside assistance for drivers when needed.

-Proactive and effective diary, task, activity, and action point management.

Education and/or Training:

-A good general level of education is required.

-Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly.

-Able to use Microsoft Word, Excel, and Outlook to an intermediate level.

-General knowledge of vehicles and equipment managed, regulatory requirements and garage operating procedures advantageous.

Relevant Work Experience:

-Experience of working within a similar role.

-Experience working with Epyx 1-Link is advantageous.

-Experience of working within a pressurised environment, with the ability to remain calm, empathetic, and professional in difficult situations.

-Comfortable working to targets and deadlines.

-Experience in the motor industry is desirable, but not essential.

Communicating & Influencing Skills:

-Strong verbal and written communication skills.

-Strong interpersonal and customer service skills.

-Ability to express information and ideas in a clear and organized manner.

-Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers.

-Takes personal responsibility for customer satisfaction and loyalty.

-Works independently or with others within own area or department to achieve team goals.

-Offers support to other team members; follows through on commitments.

-Applies emotional intelligence in responses and reactions.

-Demonstrates consistency between words and actions.

-Listens openly and carefully to others' ideas and suggestions; respects opposing points of view

-Consistently earns trust, loyalty, and respect of others.

-Ensuring VOR downtime is kept to a minimum and within any agreed customer SLA's.

-Following processes and communicating to required stakeholders in a timely manner and to agreed SLA's where appropriate.

-Maintain individual KPIs (Key Performance Indicators).

-Escalates concerns in a timely manner.

-Keeps well documented notes in the system to aid with understanding of job progress.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Salary: £26k per year

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