Residential Accommodation Administrator

Residential Accommodation Administrator

£19,738 - £20,822 per annum based on an FTE of £24,673 - £26,028 per annum

A minimum of 30 hours per week

Permanent

About the Role:

• Provide administrative support to ensure the smooth running of Hartpury’s student accommodation services
• Act as a key point of contact for students and customers, delivering high standards of customer service across email, phone, and in-person interactions
• Support the Residential Allocations Manager throughout the academic cycle, from applications and allocations to move-ins and ongoing student communications
• Maintain accurate digital records and data within accommodation management systems, ensuring compliance and efficiency
• Assist with room key distribution and tracking, helping to manage the accommodation key system effectively
• Contribute to the organisation and delivery of open days and student information events, occasionally working flexibly to support weekend activities
• Collaborate with the wider Residential team to deliver a high-quality experience for all residential students

About You:

• Confident using IT systems, with strong skills in Microsoft Office 365, including Excel, Word, and Outlook
• Demonstrates excellent customer service skills, ideally supported by a customer care qualification
• Experience working within a customer-focused environment, with the ability to communicate clearly and professionally
• Brings a proactive and organised approach, with strong attention to detail and accuracy in administrative tasks
• A flexible approach as some occasional weekend working is required  

We offer a fantastic package of staff benefits including:

• Hybrid working arrangements with blended approach of office and home working
• 25 days (Pro Rata) annual leave entitlement plus bank holidays rising to 30 days (Pro Rata) with length of service
• Wellbeing support including our Employee Assistance Programme
• Generous pension scheme (LGPS)
• Employee Discounts Scheme
• Onsite fitness facilities
• Cycle to Work Scheme
• Support for continuous professional development
• Flexible working opportunities available
• Enhanced maternity, adoption and paternity leave

About Us

Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2025) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.

Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.  We will ensure that all our recruitment and selection practices reflect this commitment.  All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks. 

For further information and to apply online please click on the Apply Now button or call the number to the right of this advert to request documents by post.

Please note we do not accept CVs.

It is our policy that we do not notify candidates who have been unsuccessful with their application. Therefore if you have not heard from us within four weeks of the closing date, we regret that you have not been successful on this occasion.