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MEDICAL RECEPTIONIST / ADMINISTRATOR - A3174-23-2326

Wotton, Berkeley and/or Frampton

FULL-TIME, PART-TIME, OR JOB SHARE - MEDICAL RECEPTIONIST/ADMINISTRATOR required for busy, friendly GP Practice in Wotton, Berkeley and/or Frampton.

Holiday and sickness cover will also be required.

Main duties of the job:

Applicants should have excellent customer service skills and be computer literate.

Knowledge of TPP SystmOne Clinical System would be advantage but full training will be given.

About us:

Busy and friendly practice.

Salary on application, NHS Pension scheme, 5 weeks holiday per year plus bank holidays

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• Filing medical records and filing documents in medical records
• Fax and photocopy as requested
• Opening post
• Processing Records in/out using PCSE tracking labels
• Summarising medical records (once trained)

Reception

• Receiving patients/members of the public attending for appointments with members of the Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Giving out test results to patients in person or on the telephone

Appointments

• Process appointment requests from patients by telephone and in person.
• Dealing with home visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area).
• Process repeat prescription requests in accordance with Practice guidelines.
• To have a thorough knowledge of all computer systems, eg Microsoft Office and SystmOne.

Telephone

• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers, doctors and nursing staff

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications:

Essential

• GCSE grade A to C in English and Maths
• Customer service experience, strong communication skills, able to work well in a team, able to build rapport with patients / customers, attention to detail, good keyboard skills, good time management, good telephone skills, willing to train on different tasks, able to work well in a busy office and able to adjust to changes in job requirements.

Desirable

• Evidence of working in environment where confidentiality is essential, neat and tidy appearance, able to maintain confidentiality at all times
• And be flexibility to provide holiday & sickness cover

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please click Apply Now and email your CV and covering letter. Previous applicants do not need to reapply.

Closing date for applications: 12 May 2024

Salary: Depending on experience

Hours Per Week: Permanent - Full-time, Part-time, Job share

Apply Now

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